Support
How can we help?
Email us any time at contact@novexongaming.com. We usually reply within a few days.
Report a bug
In the game, open Settings → About → Send feedback. It opens your email app with the game version and phone model filled in. Or email us with:
- What happened and what you expected
- Your phone model and game version
- A screenshot or video, if you can
Delete my data
Email us with the subject "Delete my data" and your player ID (on the Profile screen). We delete your anonymous player-number record within 30 days.
Everything else is stored only on your phone and is deleted when you uninstall the game.
Request deletion →FAQ
Common questions
Where do I find my player ID?
Open the Profile screen in NEXCLASH. Your player ID is shown there.
I lost my progress. Can you restore it?
Your progress is saved only on your phone, so uninstalling the game or clearing its data deletes it. We cannot restore it, because we never receive it.
Wi-Fi 1v1 cannot find my friend.
Both phones must be on the same Wi-Fi network (not mobile data). Some public or school networks block devices from seeing each other; try a home network or a phone hotspot.
Did I get the GRG jersey?
The first 100 player numbers get it. Your number is given after your first match with internet on. If yours is 100 or lower, the jersey is unlocked automatically.
Does NEXCLASH have ads or purchases?
No. NEXCLASH has no ads and no in-app purchases.
Is there an age limit?
NEXCLASH is for players aged 13 and older.
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